Privacy Policy

We may collect the following information when you create an account or interact with our services:

• Email address

• Name

• Information voluntarily submitted through support requests or forms

This information is used solely to operate your account and provide customer support.

With your permission, the app may access your device’s camera to allow you to take photos of meals.

• Photos are used only for the functionality you request.

• Photos are not used for identification or biometric analysis.

• Photos are not shared with third parties except as required to provide the service.

You may revoke camera access at any time through your device settings.

We may automatically collect:

• Device timezone

• IP address

• Device or browser metadata

• API usage logs

• Diagnostic and error logs

This information is used for security, troubleshooting, and performance monitoring.

Sensor data used by our platform is collected only by our cloud backend, which retrieves anonymized sensor measurements directly from the sensor vendor’s cloud platform. This data:

• Contains no personal identifiers

• Cannot be linked to an individual

• Cannot be re-identified using reasonably available means

It is used solely to generate predictions through our machine learning models.

The mobile app does not collect any sensor data.

We use collected information to:

• Provide and operate our services

• Enable app features (including camera-based meal capture)

• Generate ML-based predictions (using anonymized sensor data collected via the vendor’s cloud)

• Improve system performance and reliability

• Detect, prevent, and respond to security incidents

• Communicate with you regarding your account or support requests

• Comply with legal and contractual obligations

We do not sell or share personal information as defined under CCPA/CPRA.

Our core platform processes anonymized data that is not considered personal data under GDPR.

If GDPR applies to your use of the app, we rely on:

• Contractual necessity

• Legitimate interests

• Consent (for camera access and optional features)

We implement industry-standard technical and organizational measures, including:

• Encryption in transit (TLS 1.2+)

• Encryption at rest (AES-256 via cloud-provider managed keys)

• Access controls and authentication

• Network security and monitoring

• Regular security reviews and assessments

Backup and disaster recovery processes

We retain:

• Account information for as long as your account is active

• Meal photos only as long as needed to provide the requested functionality

• Anonymized sensor data and logs only as necessary for service operation and security

Retention periods follow our internal data retention schedule.

We do not sell, rent, or trade data.

We may share information only with:

• Google Cloud Platform (GCP) for hosting and infrastructure

• MongoDB Atlas for secure database storage

• Service providers supporting analytics, security, or operations

• Regulators or authorities when legally required

• Third parties in the event of a merger or acquisition

All service providers are bound by confidentiality and security obligations.

Depending on your location, you may have the right to:

• Request access to the information we hold

• Request deletion of account-related information

• Request corrections

• Withdraw consent (e.g., camera access)

• Request an accessible version of this Privacy Policy

We do not discriminate against individuals who exercise privacy rights.

Our services are not directed to children under 16, and we do not knowingly collect personal information from minors.

If data is transferred outside your region, we ensure appropriate safeguards, such as:

• Standard contractual clauses

• Secure cloud infrastructure

• Regional hosting options

Our app may use third-party services, including:

• Google Cloud Platform (GCP)

• MongoDB Atlas

• Security monitoring and analytics tools

These providers may process anonymized or technical data solely to support our operations.

​We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: info@makesensedht.com
Company: MakeSense Digital Health Ltd